At ELEKTRON India, we understand that circumstances may require you to cancel an order. This policy explains how cancellations work and under what conditions they are accepted.

1. Order Cancellation Before Dispatch

• Orders can be cancelled within 24 hours of placing the order, provided the product has not been dispatched.

• To cancel an order, contact us immediately at:
  📧 elektronindia@gmail.com
  📞 +91-98727-95846

If the cancellation request is approved, a full refund will be issued to your original payment method.

2. Cancellation After Dispatch

If the order has already been dispatched:

• The order cannot be cancelled.

• You may still refuse delivery, but return shipping charges will be deducted from your refund.

• Refund will be processed only after the product is returned and inspected.

3. Custom or Special Orders

• Customized or specially manufactured equipment cannot be cancelled once production has started.

4. Incorrect Information or Fraudulent Orders

ELEKTRON India reserves the right to cancel orders if:

• Incorrect billing or shipping details are provided

• Payment is incomplete or suspicious

• The product is unavailable or discontinued

• Fraudulent activity is detected

Full or partial refunds will be issued depending on the situation.

5. Refund Timeline

If an order is eligible for cancellation:

• Refunds are processed within 5–10 business days

• Refunds will be issued via original payment method, bank account, or UPI

• Shipping or transaction fees (if any) are non-refundable

6. Contact Us

For order cancellation or support, please contact:

ELEKTRON India
📍 Plot No. 9, Industrial Area Phase-2, Chandigarh – 160002, India
📞 +91-98727-95846
📧 elektronindia@gmail.com