Thank you for shopping with ELEKTRON India. We take pride in the quality of our products and aim to ensure complete customer satisfaction.
This policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Return or Replacement

You may request a return or replacement if:

• The product received is damaged, defective, or not working on delivery.

• The product is incorrect compared to what you ordered.

To be eligible:

• You must inform us within 24 hours of receiving the product.

• The product must be unused, in original condition, with all accessories, manuals, and packaging.

2. Non-Returnable Products

Returns will not be accepted if:

• The product is physically damaged due to misuse.

• Installation or operation is attempted incorrectly.

• The product shows signs of wear, tampering, or unauthorized repair.

• The issue is due to external electrical fault or environment.

• More than 3 days have passed after delivery.

Customized or special-order items are also non-returnable.

3. Return Process

To initiate a return, contact us at:
📧 elektronindia@gmail.com
📞 +91-98727-95846

You must provide:

• Order number

• Product serial number

• Invoice copy

• Photos/videos of the defect

Once verified, we will approve the return and arrange pickup or provide return instructions.

4. Inspection After Return

After receiving the returned product:

• Our technical team will inspect it.

• Replacement or refund will be processed only after inspection is completed.

Inspection timeframe: 3–7 business days

5. Refund Policy

Refunds are approved only when:

• The returned product meets all return conditions.

• Replacement is not available due to stock issues.

Refunds will be processed to:

• Bank account

• UPI

• Original payment method (where applicable)

Refund processing time: 5–10 business days after approval.

Shipping charges are non-refundable, unless the return is due to our error.

6. Replacement Policy

A replacement will be provided if:

• The product is damaged or defective on arrival

• A wrong item was delivered

• The item fails under its warranty conditions (as per warranty terms)

Replacements depend on product availability.

7. Wrong Address or Customer Error

Returns due to:

• Incorrect address

• Unavailability of customer

• Incorrect product ordered by customer

will not be eligible for free return or refund.
Additional charges may apply.

8. Cancellation After Shipping

If you cancel the order after dispatch, return shipping costs will be deducted from your refund.

9. Contact Us

For Return & Refund assistance, reach us at:

ELEKTRON India
📍 Plot No. 9, Industrial Area Phase-2, Chandigarh – 160002, India
📞 +91-98727-95846
📧 elektronindia@gmail.com